Elite-level air source heat pump servicing and repairs

Air source heat pump service plans and health checks

If air source heat pumps are installed and serviced by a skilled, and qualified engineer, and have been properly maintained, they should give as many as 20 years of trouble-free usage. However, they do sometimes require expert servicing or repair if things go wrong.

Elite has been installing and servicing Air Source Heat Pumps and other renewable energy solutions in Hull, East Riding, and North Lincolnshire for many years. We have developed decades worth of knowledge regarding the correct installation, and servicing requirements for all major brands of heat pumps.

If they do go wrong, it can have a major impact on your home and family life. That’s why the Elite team is always on hand to help when you need us.

 
 
a white Daikin Altherma 3 heat pump with the front cover removed showing circuits

Air Source Heat Pump Service Plans from £195.

Our comprehensive Air Source Heat Pump Service Plans* comprise the following annual checks:

• Check ducts for leakage and repair if necessary
• Inspect filters, ducts, blower, and indoor coil for obstructions
• Measure airflow is correct
• Check refrigerant levels and pressure
• Check all electrical contacts
• Check for system leaks
• Check reverse heating/cooling controls and verify operation
• Lubricate moving belts and motors
• Check for damage/wear and tear
• Test the thermostat under normal operating conditions.

 
 

Annual Heat Pump Service Plans

Peace of mind and efficiency - for longer

Choose an Elite-level Service Plan that suits your needs the most. From a single-year annual MOT to long-lasting five-year coverage. No matter what, we’ve got your air source heat pump covered.

 

£195.00

One-off, upfront payment.

 

£525.00

One-off, upfront payment.

 

£875.00

One-off, upfront payment.

 
an air source heat pump with the internal wiring on showing during a maintenance service

Air Source Heat Pump Health Check from £350.

If your heat pump is not performing at optimum levels, we can provide a Heat Pump Health Check service* by a Heat Geek Elite certified engineer. Our standard health check service includes:

• Ensuring the installation is MCS compliant
• Ensuring the manufacturer's installation instructions have been followed
• Ensure the system has been designed to be fit for purpose 
• Confirm the system is working correctly
• Check the system's current efficiencies and optimise accordingly
• Optimising the systems controls for customers’ needs
• Undertake the Heat Pump Health Check Report
• Leave customers with a clear understanding of how the system works.

DOCTOR DIAGNOSIS+
• Perform a whole home, heat loss survey.

 

 
 

Heat Pump Health Checks

Heat pump maintenance - made easy

Elite-level service doesn’t stop at the point of installation. If your air source heat pump isn’t running as you expect, we provide a Heat Pump Health Check and a Doctor Diagnosis+ service.

 

Standard Health Check

£350.00

Our standard heat pump health check service. This provides an Elite-level check of your heat pump system but excludes a whole-home, full heat loss survey.

 

Doctor Diagnosis+

£650.00

Our full bag of tricks. Upgrade to the Doctor Diagnosis+ service to gain a whole-home, full heat loss survey to further optimise your heat pump performance.

 
 

 
 

The four most common problems with air source heat pumps - solved

 

Poor design

Almost all problems with air source heat pumps are due to poor system designs.

Usually, not enough time or care has been taken to calculate potential heat loss or design the correct heat distribution and radiator requirement.

 

Freezing temperatures

Heat pumps can work in very low temperatures such as -20.

However, the choice of heat pump and where it is positioned can mean that some systems fail if the outdoor temperature dips just below freezing.

 

Poor installation

If the heat pump, piping, or control system are not correctly installed it can have a big impact on the performance and operation of the system.

Installations should be done by a certified MCS engineer.

 

Noise problems

Most modern quality heat pumps are designed to operate with minimal noise.

However, they contain a large fan and compressor which if low quality or poorly maintained can generate an uncomfortable level of noise.

 
 

 
 

5 reasons why Air Source Heat Pump maintenance matters

Air source heat pumps that work - problem-free

As with any mechanical device, the importance of regular maintenance when it comes to your air source heat pump is that it ensures the device works as it should and is efficient. The last thing you need is the worry of costly repairs. Plus, with an average lifespan lasting 20 years, you’ll want your heat pump to last for decades.

Staying on top of your heat pump maintenance is a good start to ensuring your ASHP lasts for many years to come while working effectively when you need it most. From routine cleaning down of visible parts to trimming the grass and clearing away any debris that could obstruct the system, there are several small jobs that can help make a big difference to how efficiently your ASHP works.

Let’s take a look at our top 5 tips for air source heat pump maintenance…

  • When it comes to maintaining your heat pump, the best time to run any maintenance checks is during the summer months to ensure your system is running effectively before the colder months roll in.

    Keep it Spick and Span – as part of your cleaning kit, a nice soft brush would be ideal for dusting away any dirt and debris from several areas of your ASHP. This includes the coils and fan blades. You can then use a damp cloth to wipe down any areas that your brush can’t clean.

    Replace and/or Clean Your Filters – depending on your chosen system, your ASHP installer will advise you how often you need to clear or replace your filters. Generally speaking, cleaning your filters will depend on how dirty they become, which could impact their efficiency while replacing filters could be done once a year.

  • By taking time to do regular spot checks on your ASHP you can help keep it in tip-top condition.

    Drain Tray – keep an eye on the drain tray, which collects condensation from the unit. If it becomes full, it could overflow onto your path and freeze in colder weather, becoming a slip hazard. It could also become mouldy or create algae, so it’s always advisable to stay on top of it and clean it out now and then.

    Antifreeze – try and stay on top of refilling the antifreeze as this helps prevent the unit from freezing over winter. It’s one of those minor jobs that could make a big difference in helping to prevent your ASHP from breaking down when you need it most.

    Water Pressure – similar to a gas-fuelled boiler, you’ll need to review the water pressure of your ASHP at regular intervals. Depending on the size of your property, this could range from 0.7 bar to 1.2 bar; your installer will have confirmed what’s right for your home at the point of installation, and make sure you check the pressure when the system is cold (not in operation).

  • As you know, an ASHP works by using air from the outside as a source of heat, but for it to work effectively, you’ll want to ensure you don’t have any obstructions in front of it that could prevent it from working efficiently.

    Try to keep any grass that is close by short and clear away any leaves or debris that may get in the way of the unit.

  • We’re fortunate to live in a world where our heating and hot water can easily be controlled either via our phones, thanks to smart apps or digital controls, and this is no different when it comes to air source heat pumps.

    However, now and then, it would be worth checking your thermostat and thermostatic radiator valves (TRVs) are working in harmony. Do they all respond accordingly if you increase or reduce the temperature output?

    Any issues, it’s worth calling out an Elite engineer to investigate what could be causing this issue.

    Furthermore, it is worth checking the controls for the hot water to ensure the system works as it has been programmed to do.

  • You can do everything you can to maintain your ASHP, but it’s also worth considering an annual service for a more detailed and expert health check of your device, ideally during summer or autumn.

    An annual service, either organised through your ASHP installer or by yourself, carried out by a qualified technician who can inspect and service your heat pump to address any potential issues, should give you peace of mind that your system is in good working order before you reliance on it kicks in during winter.

 
 

*Annual Service Plan Terms and Conditions apply. For more information, please read our full Service Plan Terms and Conditions.