Help Request Form
Help, Advice, Breakdowns and Repairs, Covered
Do you have a question you need help with? Has your air source heat pump stopped working? Do you have a problem with your solar panels or a broken boiler?
Let’s take a moment to check a few things first…
Frequently answered questions
We’ve compiled a comprehensive guide including a list of answers to the frequently asked questions we come across the most.
A solution to your problem may be just one quick click away.
Youtube hints, tips and guides
With helpful, easy to follow guides to fix some of the most common problems, YouTube could help get you back up and running in no time.
Let’s see if a fix is available without the need for an engineer visit.
Completing the Help Request Form
It’s important that we gather a few details to help us understand your situation better, we can then correctly prioritise your request for help, and get you the help you need, as fast as we can.
Please complete in full the Help Request Form below. A team member will be in touch to solve your issue as soon as possible.
Have You Considered…
Sign Up for an Annual Service Plan or Health Check Service
If you’ve had an installation completed by the Elite team, why not maintain ultimate energy efficiency with our range of Annual Service Plans and Health Check Services.
Gain complete peace of mind for the future, with choice of one, three or five year plan and one-off health checks to suits your needs the most.